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Important Information for Patients

Our Clinical System is changing (Moving to EMIS)


The Practice will ‘Go-live’ on a new clinical computer system on Thursday 19th October 2017. The new system (EMIS Web) is in use by most of our practice colleagues within the Herts Valleys Clinical Commissioning Group including Rothschild House Surgery. It will ensure that we are able to continue to provide a good/improved service to our Patients for years to come.


Over the last few months, a lot of background work has taken place to enable us to plan and prepare for the implementation of this new system. Whilst we will do our very best to ensure disruption to Patients (and Staff) is kept to the minimum, we would like to prepare you for some necessary but, temporary disruption to services.


We will be migrating/moving all information from the current clinical system to the new EMIS system between 13th – 18th October 2017; during this time we will have limited access to certain areas of the system and ask for your assistance with the following;


Routine Repeat Prescriptions


We will not be issuing any routine repeat prescriptions during the migration to EMIS Web. We ask that you place any requests into the surgery by Wednesday 11th October 2017. Please note, if you order your prescriptions online – this service will not be available from mid-October.


From Monday 11th September 2017, where clinically safe to do so; patients will be issued with two months’ supply via a post-dated prescription.


Please check your requirements in advance and order your prescriptions in plenty of time.




Whilst clinics will continue to run throughout this time, they will not be bookable in advance and will be for urgent appointments only.  Further information will be provided soon.


Online Patient Services


As this is a brand new system, it will, unfortunately, be necessary for Patients to re-register to use EMIS web. Re-registration cannot take place until after ‘Go-live’. In order to minimise inconvenience we will automatically re-register existing online service patients shortly after 19th October and send out your new username and password either by email or post.


We plan to keep the website updated with information and posters will be placed in the Practice waiting rooms. Where necessary, we may text you with updates and ask that you ensure we have the correct details for you.


Thank you in advance for your continued patience, support and understanding.

From September 2017 we have commenced a delivery service to our dispensing housebound patients If you are a housebound patient living more than one mile from a pharmacy please contact the dispensary at Markyate Surgery to enquire about this service on 01582 841559



The NHS Prescription Charge is £8.60 for each item dispensed from 1st April 2017

Some items may have more than one charge; for example elastic hosiery, the dispensary team will explain to you if this is the case.

The NHS prescription charge is a contribution to the NHS; it is not a payment to the surgery or its dispensary and it is not related to the cost of your medicine(s).

If you need 4 or more prescriptions in three months or 13 or more prescriptions a year, you could save money with a Prescription Prepayment Certificate.


Prescriptions are free for some people; ask a member of the dispensary team for advice or visit


Latest news for patients using the Surgery Dispensary -25th August 2015.

NHS England is in the process of validating the Surgery's list of dispensing patients, you may have received a letter asking you to use local pharmacies in your area and not the surgery anymore unless you have 'serious difficulty' in obtaining medicines and or for any other valid reason.

If you have not had a letter from NHS England about this, then you are allowed to continue to use our dispensary.

If you have not received an application form on how to apply for the ‘serious difficulty rule’ please inform the dispenser and we can send it to you by email and also help you to fill the form.

We urge you to contact the Surgery or bring this letter so we can help you to apply to NHS England to continue to be eligible for dispensing services at the Surgery.

This change was made unilaterally by NHS England in accordance with strict national criteria, and the Surgery was not consulted. We are concerned that it could potentially affect the Surgery dispensary viability in the future.


Please contact the Surgery dispensers or ask to speak with the Manager for further details.






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