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Important Information for Patients

Our Clinical System is changing (Moving to EMIS)


The Practice will ‘Go-live’ on a new clinical computer system on Thursday 19th October 2017. The new system (EMIS Web) is in use by most of our practice colleagues within the Herts Valleys Clinical Commissioning Group including Rothschild House Surgery. It will ensure that we are able to continue to provide a good/improved service to our Patients for years to come.


Over the last few months, a lot of background work has taken place to enable us to plan and prepare for the implementation of this new system. Whilst we will do our very best to ensure disruption to Patients (and Staff) is kept to the minimum, we would like to prepare you for some necessary but, temporary disruption to services.


We will be migrating/moving all information from the current clinical system to the new EMIS system between 13th – 18th October 2017; during this time we will have limited access to certain areas of the system and ask for your assistance with the following;


Routine Repeat Prescriptions


We will not be issuing any routine repeat prescriptions during the migration to EMIS Web. We ask that you place any requests into the surgery by Wednesday 11th October 2017. Please note, if you order your prescriptions online – this service will not be available from mid-October.


From Monday 11th September 2017, where clinically safe to do so; patients will be issued with two months’ supply via a post-dated prescription.


Please check your requirements in advance and order your prescriptions in plenty of time.




Whilst clinics will continue to run throughout this time, they will not be bookable in advance and will be for urgent appointments only.  Further information will be provided soon.


Online Patient Services


As this is a brand new system, it will, unfortunately, be necessary for Patients to re-register to use EMIS web. Re-registration cannot take place until after ‘Go-live’. In order to minimise inconvenience we will automatically re-register existing online service patients shortly after 19th October and send out your new username and password either by email or post.


We plan to keep the website updated with information and posters will be placed in the Practice waiting rooms. Where necessary, we may text you with updates and ask that you ensure we have the correct details for you.


Thank you in advance for your continued patience, support and understanding.


If you live more than one mile from any chemist, we can dispense prescription drugs to you.  Please ask at the dispensary for further information. 


 All prescriptions will be available within 48 hours, if you are a dispensing patient, repeat prescriptions take 72 working hours to process.

Please give enough time to process your medication from the time the prescription is issued, try not to turn up at the last minute before collecting your prescription. You will be given a prescription or medication to last for one month, as per the Department of Health guidance. 

We do not take repeat prescription requests over the telephone due to strict confidentiality issues,either send in your repeat slip or come to the surgery and place your request in the prescription box kept in the waiting room downstairs. 


You can order your repeat prescription online. 

You will need your online services username and password.

If you do not have your username and password please bring a form of ID with you to the surgery and we will give you the details you need to use the online services.

The right hand slip on your prescription shows the authorised repeats available.  Please tick and initial each item you require, please do not tick items for which you still have a supply.  You can post or deliver the slip to the surgery.  If you do not have your repeat slip available, the reception team or dispenser can provide you with a copy. 

If you wish your prescription to be posted please provide a stamped self -addressed envelope. 

Your medication must be reviewed six monthly, or annually with either a Doctors or Nurse. When your review is due, a message will appear on your repeat medication slip.  Please make an appointment before you require a further prescription. If there are no medical problems, only in exceptional circumstances, you can review your medication on the telephone with the doctor or nurse.  If you do not make an appointment, we may not be able to issue your medication. 



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