Important Information for Patients

Our Clinical System is changing (Moving to EMIS)

The Practice will ‘Go-live’ on a new clinical computer system on Thursday 19^th October 2017. The new system (EMIS Web) is in use by most of our practice colleagues within the Herts Valleys Clinical Commissioning Group including Rothschild House Surgery. It will ensure that we are able to continue to provide a good/improved service to our Patients for years to come.

Over the last few months, a lot of background work has taken place to enable us to plan and prepare for the implementation of this new system. Whilst we will do our very best to ensure disruption to Patients (and Staff) is kept to the minimum, we would like to prepare you for some necessary but, temporary disruption to services.

We will be migrating/moving all information from the current clinical system to the new EMIS system between 13^th – 18^th October 2017; during this time we will have limited access to certain areas of the system and ask for your assistance with the following;

Routine Repeat Prescriptions

We will not be issuing any routine repeat prescriptions during the migration to EMIS Web. We ask that you place any requests into the surgery by Wednesday 11^th October 2017. Please note, if you order your prescriptions online – this service will not be available from mid-October.

From Monday 11^th September 2017, where clinically safe to do so; patients will be issued with two months’ supply via a post-dated prescription.

Please check your requirements in advance and order your prescriptions in plenty of time.

Appointments

Whilst clinics will continue to run throughout this time, they will not be bookable in advance and will be for urgent appointments only.  Further information will be provided soon.

Online Patient Services

As this is a brand new system, it will, unfortunately, be necessary for Patients to re-register to use EMIS web. Re-registration cannot take place until after ‘Go-live’. In order to minimise inconvenience we will automatically re-register existing online service patients shortly after 19^th October and send out your new username and password either by email or post.

We plan to keep the website updated with information and posters will be placed in the Practice waiting rooms. Where necessary, we may text you with updates and ask that you ensure we have the correct details for you.

Thank you in advance for your continued patience, support and understanding.