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Noticeboard

Important Information for Patients


Our Clinical System is changing (Moving to EMIS)


 


The Practice will ‘Go-live’ on a new clinical computer system on Thursday 19th October 2017. The new system (EMIS Web) is in use by most of our practice colleagues within the Herts Valleys Clinical Commissioning Group including Rothschild House Surgery. It will ensure that we are able to continue to provide a good/improved service to our Patients for years to come.


 


Over the last few months, a lot of background work has taken place to enable us to plan and prepare for the implementation of this new system. Whilst we will do our very best to ensure disruption to Patients (and Staff) is kept to the minimum, we would like to prepare you for some necessary but, temporary disruption to services.


 


We will be migrating/moving all information from the current clinical system to the new EMIS system between 13th – 18th October 2017; during this time we will have limited access to certain areas of the system and ask for your assistance with the following;


 


Routine Repeat Prescriptions


 


We will not be issuing any routine repeat prescriptions during the migration to EMIS Web. We ask that you place any requests into the surgery by Wednesday 11th October 2017. Please note, if you order your prescriptions online – this service will not be available from mid-October.


 


From Monday 11th September 2017, where clinically safe to do so; patients will be issued with two months’ supply via a post-dated prescription.


 


Please check your requirements in advance and order your prescriptions in plenty of time.


 


Appointments


 


Whilst clinics will continue to run throughout this time, they will not be bookable in advance and will be for urgent appointments only.  Further information will be provided soon.


 


Online Patient Services


 


As this is a brand new system, it will, unfortunately, be necessary for Patients to re-register to use EMIS web. Re-registration cannot take place until after ‘Go-live’. In order to minimise inconvenience we will automatically re-register existing online service patients shortly after 19th October and send out your new username and password either by email or post.


 


We plan to keep the website updated with information and posters will be placed in the Practice waiting rooms. Where necessary, we may text you with updates and ask that you ensure we have the correct details for you.


 


Thank you in advance for your continued patience, support and understanding.

New Patient Registration

 You will not be registered with a named doctor but registered with the practice, you may choose to see any of the doctors/Nurse at the Surgery.

New patients moving into the area may register by visiting the surgery. We have a large catchment area, we accept patients from Markyate, Flamstead, Studham, Redbourn, Dunstable, Caddington,Slip End, Gaddesden Row and Kensworth.

The receptionist will provide a new patient questionnaire and registration form. Please return  the completed form to the reception, along  with proof of identification, which could include a driving licence or a passport and a utility bill of your current  place of residence, without which you will not be able to register.

If you would like online access  to send us your repeat prescription request or book an appointment with a doctor or a nurse, please ask for your online password at reception.

We would recommend that patients aged 75 years and  over should annually be checked by the nurse.

All New Patients who are registered at Markyate Surgery will be offered a full Health Check  that will be undertaken by the nurse or the HealthCare Assistant.


 
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