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Noticeboard

Important Information for Patients


Our Clinical System is changing (Moving to EMIS)


 


The Practice will ‘Go-live’ on a new clinical computer system on Thursday 19th October 2017. The new system (EMIS Web) is in use by most of our practice colleagues within the Herts Valleys Clinical Commissioning Group including Rothschild House Surgery. It will ensure that we are able to continue to provide a good/improved service to our Patients for years to come.


 


Over the last few months, a lot of background work has taken place to enable us to plan and prepare for the implementation of this new system. Whilst we will do our very best to ensure disruption to Patients (and Staff) is kept to the minimum, we would like to prepare you for some necessary but, temporary disruption to services.


 


We will be migrating/moving all information from the current clinical system to the new EMIS system between 13th – 18th October 2017; during this time we will have limited access to certain areas of the system and ask for your assistance with the following;


 


Routine Repeat Prescriptions


 


We will not be issuing any routine repeat prescriptions during the migration to EMIS Web. We ask that you place any requests into the surgery by Wednesday 11th October 2017. Please note, if you order your prescriptions online – this service will not be available from mid-October.


 


From Monday 11th September 2017, where clinically safe to do so; patients will be issued with two months’ supply via a post-dated prescription.


 


Please check your requirements in advance and order your prescriptions in plenty of time.


 


Appointments


 


Whilst clinics will continue to run throughout this time, they will not be bookable in advance and will be for urgent appointments only.  Further information will be provided soon.


 


Online Patient Services


 


As this is a brand new system, it will, unfortunately, be necessary for Patients to re-register to use EMIS web. Re-registration cannot take place until after ‘Go-live’. In order to minimise inconvenience we will automatically re-register existing online service patients shortly after 19th October and send out your new username and password either by email or post.


 


We plan to keep the website updated with information and posters will be placed in the Practice waiting rooms. Where necessary, we may text you with updates and ask that you ensure we have the correct details for you.


 


Thank you in advance for your continued patience, support and understanding.

Appointments  

Doors and telephone lines are open between the hours of 08.00 - 13.00 and 14.00 - 18.30, Monday to Friday.

Our aim is to help you in 3 different ways:

You may  wish to either see a doctor, nurse, or book a telephone appointment and the doctor will assess your situation. We have urgent slots throughout the day.

Pre-bookables – you can book up to a month in advance with doctors and upto 6 weeks with  the nurse.

 Book on the day – these are appointments that CAN ONLY be booked by phoning in from 8:00 A.M. onwards on the day, we keep some slots as 'urgent' if you have to be seen urgently.

 Contact the Surgery by phone on: 01582 841559. 

Online Booking : For your convenience, we offer the facility of booking and cancelling appointments and requesting repeat prescriptions on line. Please request a personal username and password from our reception team.

We cannot guarantee that we can give you an appointment with a named doctor but will attempt to accommodate requests where possible 

Continuity of Care

You have the choice to see any of our doctors or nurse.

However, we value continuity of care. This means dealing with, either seeing or by telephone, the same doctor or nurse for the same episode of illness. We know this leads to better care and it also helps the doctor or nurse to look after your needs appropriately.Therefore we encourage you to see the same person throughout a particular episode of care whenever possible.

Cancellations 

Please inform the Surgery as soon as possible if you are unable to keep your appointment, so that it may be made available to someone else.

Action will be taken on frequent non-attendees, who may not have a genuine reason.

 
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