This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Important Information for Patients


Our Clinical System is changing (Moving to EMIS)


 


The Practice will ‘Go-live’ on a new clinical computer system on Thursday 19th October 2017. The new system (EMIS Web) is in use by most of our practice colleagues within the Herts Valleys Clinical Commissioning Group including Rothschild House Surgery. It will ensure that we are able to continue to provide a good/improved service to our Patients for years to come.


 


Over the last few months, a lot of background work has taken place to enable us to plan and prepare for the implementation of this new system. Whilst we will do our very best to ensure disruption to Patients (and Staff) is kept to the minimum, we would like to prepare you for some necessary but, temporary disruption to services.


 


We will be migrating/moving all information from the current clinical system to the new EMIS system between 13th – 18th October 2017; during this time we will have limited access to certain areas of the system and ask for your assistance with the following;


 


Routine Repeat Prescriptions


 


We will not be issuing any routine repeat prescriptions during the migration to EMIS Web. We ask that you place any requests into the surgery by Wednesday 11th October 2017. Please note, if you order your prescriptions online – this service will not be available from mid-October.


 


From Monday 11th September 2017, where clinically safe to do so; patients will be issued with two months’ supply via a post-dated prescription.


 


Please check your requirements in advance and order your prescriptions in plenty of time.


 


Appointments


 


Whilst clinics will continue to run throughout this time, they will not be bookable in advance and will be for urgent appointments only.  Further information will be provided soon.


 


Online Patient Services


 


As this is a brand new system, it will, unfortunately, be necessary for Patients to re-register to use EMIS web. Re-registration cannot take place until after ‘Go-live’. In order to minimise inconvenience we will automatically re-register existing online service patients shortly after 19th October and send out your new username and password either by email or post.


 


We plan to keep the website updated with information and posters will be placed in the Practice waiting rooms. Where necessary, we may text you with updates and ask that you ensure we have the correct details for you.


 


Thank you in advance for your continued patience, support and understanding.

Carers Identification and Info

Who is a Carer?

A carer is anyone, irrespective of age, whose life is someway affected because of the need to take responsibility for the care of a person who has a mental problem, a learning difficulty, is elderly and frail or whose health is impaired, including the parents of a child with a disability (parent carers).

They do not get paid.

Many people who support others do not even realise they are carers.

  • Carers can be any age
  • Carers can be either sex
  • Carers can be from all backgrounds, cultures and communities
  • Carers can be family members, neighbours or friends
  • Some carers may care for more than one person

Supporting Carers

It is the policy of the Practice to identify and support carers. We try to identify carers by the following means:

  • Newly registering patients are asked if they are a carer or if they have a carer.
  • The practice website contains information about identifying carers.
  • Our Reception staff are asked to be aware of patients who regularly collect prescriptions or messages for other patients of the practice. These patients are asked if they are carers
  • Carers may be identified opportunistically during the course of consultations.

Once a carer is identified:

The Carer or patient who has a carer is identified on our Clinical system and a note is added to the computer record of the carer and the cared for person (if that person is registered with the practice).

Unless we are told otherwise we will refer the carer to Carers in Hertfordshire, the carer will then receive a free carers information pack, regular updates and events and the Carers in Hertfordshire newsletter Carewaves. They can also find out about more specific services that will help them in their caring role or provide them with a break.

all carers are offered an annual health check.

Please ask at Reception for more information.

 Carers In Hertfordshire Passport

The Carers’ Passport Discount Card is a fantastic resource for carers as it provides valued financial support through the savings, services and business offers, they have secured for you. It also helps carers feel recognised and valued, giving a real sense of identify with the photo identity card. For more information click here.

Carers in Hertfordshire Support Hub

The hubs will be a one-stop shop where you can find information about what is happening in your local area, get advice, support and make friends.  Click here for more information.

Carers in Hertfordshire Young Carers

Young Carers are children and young people who care for a member of their family.  The main focus of the service is to work with children, young people and their families to help them find support locally to reduce the amount of caring young carers have to do. For more information click hereCarers in hertfordshire Bereavement Group

Carers in Hertfordshire welcome carers who have lost the person for whom they cared.

they run a series of free sessions which we hope will help you to:

  • Share your experience with other people in a similar situation.
  • Help you to find your own way to cope and move forward.
  • Get the information you need about other support and services which are available to you.

The sessions are run by an experienced team of volunteers who will be present at all sessions to offer a listening ear and support.

Hertfordshire Libraries offer a special carer's library card to help make life a little easier

 As a carer you can:

  • Borrow up to 30 items on the same card
  • Keep your items for up to 6 weeks*
  • Borrow music recordings and talking books free of charge
  • Reserve Hertfordshire’s books free of charge
  • There are no overdue charges on books, talking books and music recordings.

To apply for a carer's library card:

Ask at your local library or call 0300 123 4049



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website