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Noticeboard

Important Information for Patients


Our Clinical System is changing (Moving to EMIS)


 


The Practice will ‘Go-live’ on a new clinical computer system on Thursday 19th October 2017. The new system (EMIS Web) is in use by most of our practice colleagues within the Herts Valleys Clinical Commissioning Group including Rothschild House Surgery. It will ensure that we are able to continue to provide a good/improved service to our Patients for years to come.


 


Over the last few months, a lot of background work has taken place to enable us to plan and prepare for the implementation of this new system. Whilst we will do our very best to ensure disruption to Patients (and Staff) is kept to the minimum, we would like to prepare you for some necessary but, temporary disruption to services.


 


We will be migrating/moving all information from the current clinical system to the new EMIS system between 13th – 18th October 2017; during this time we will have limited access to certain areas of the system and ask for your assistance with the following;


 


Routine Repeat Prescriptions


 


We will not be issuing any routine repeat prescriptions during the migration to EMIS Web. We ask that you place any requests into the surgery by Wednesday 11th October 2017. Please note, if you order your prescriptions online – this service will not be available from mid-October.


 


From Monday 11th September 2017, where clinically safe to do so; patients will be issued with two months’ supply via a post-dated prescription.


 


Please check your requirements in advance and order your prescriptions in plenty of time.


 


Appointments


 


Whilst clinics will continue to run throughout this time, they will not be bookable in advance and will be for urgent appointments only.  Further information will be provided soon.


 


Online Patient Services


 


As this is a brand new system, it will, unfortunately, be necessary for Patients to re-register to use EMIS web. Re-registration cannot take place until after ‘Go-live’. In order to minimise inconvenience we will automatically re-register existing online service patients shortly after 19th October and send out your new username and password either by email or post.


 


We plan to keep the website updated with information and posters will be placed in the Practice waiting rooms. Where necessary, we may text you with updates and ask that you ensure we have the correct details for you.


 


Thank you in advance for your continued patience, support and understanding.

Help us to Help You

Help us to help you

Before your appointment

  • Write down your two or three most important questions.
  • List or bring all your medicines and pills - including vitamins and supplements.
  • Write down details of your symptoms, including when they started and what makes them better or worse.
  • Ask for an interpreter or communication support, if needed.
  • Ask a friend or family member to come with you,if you like.

During your appointment

  • Don't be afraid to ask if you don't understand. For example,'Can you say that again? I still don't understand.'
  • If you don't understand any words, ask for them to be written down and explained.
  • Write things down, or ask a family member or friend to take notes.

Before leaving your appointment

Check that:

  • you've covered everything on your list
  • you understand, for example 'Can I just check I understood what you said?'
  • you know what should happen next - and when.

Ask:

  • who to contact if you have any more problems or questions
  • about support groups and where to go for reliable information, and
  • for copies of letters written about you. You are entitled to see them.

After your appointment, don't forget the following

  • Write down what you discussed and what happens next. Keep your notes.
  • Book any tests that you can and put the dates in your diary.
  • Ask what's happening if you are not sent your appointment details.
  • Ask for the results of any tests and what they mean.
  • You can view your records online, if you have registered for this.
  • You can book a telephone consultation with your doctor to discuss your test results.

 




 
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