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Noticeboard

Important Information for Patients


Our Clinical System is changing (Moving to EMIS)


 


The Practice will ‘Go-live’ on a new clinical computer system on Thursday 19th October 2017. The new system (EMIS Web) is in use by most of our practice colleagues within the Herts Valleys Clinical Commissioning Group including Rothschild House Surgery. It will ensure that we are able to continue to provide a good/improved service to our Patients for years to come.


 


Over the last few months, a lot of background work has taken place to enable us to plan and prepare for the implementation of this new system. Whilst we will do our very best to ensure disruption to Patients (and Staff) is kept to the minimum, we would like to prepare you for some necessary but, temporary disruption to services.


 


We will be migrating/moving all information from the current clinical system to the new EMIS system between 13th – 18th October 2017; during this time we will have limited access to certain areas of the system and ask for your assistance with the following;


 


Routine Repeat Prescriptions


 


We will not be issuing any routine repeat prescriptions during the migration to EMIS Web. We ask that you place any requests into the surgery by Wednesday 11th October 2017. Please note, if you order your prescriptions online – this service will not be available from mid-October.


 


From Monday 11th September 2017, where clinically safe to do so; patients will be issued with two months’ supply via a post-dated prescription.


 


Please check your requirements in advance and order your prescriptions in plenty of time.


 


Appointments


 


Whilst clinics will continue to run throughout this time, they will not be bookable in advance and will be for urgent appointments only.  Further information will be provided soon.


 


Online Patient Services


 


As this is a brand new system, it will, unfortunately, be necessary for Patients to re-register to use EMIS web. Re-registration cannot take place until after ‘Go-live’. In order to minimise inconvenience we will automatically re-register existing online service patients shortly after 19th October and send out your new username and password either by email or post.


 


We plan to keep the website updated with information and posters will be placed in the Practice waiting rooms. Where necessary, we may text you with updates and ask that you ensure we have the correct details for you.


 


Thank you in advance for your continued patience, support and understanding.

Safeguarding Children and Adults

Safeguarding Children


In our society, there will always be some children who are abused and neglected. Children have a right to be kept safe from harm, and protecting children is everyone's responsibility. 

If you suspect for any reason that a child is not being treated correctly, please contact the following numbers:



  • The Police 999

  • Children, Schools & Families (including out of hours): 0300 123 4043

  • The Child Abuse Investigation Unit can be contacted on: 0845 33 00 222. This is a specialist team that is a department within the police with countywide responsibility for undertaking child protection investigations.






      For more information about the work of the Hertfordshire Safeguarding Children Board (HSCB), see the link called Hertfordshire Safeguarding.




      Useful links:




      http://www.hertssafeguarding.org.uk/




      http://www.hertsdirect.org/services/healthsoc/childfam/childprotection/




      http://www.nspcc.org.uk/




       Safeguarding Adults




      A vulnerable adult is any person aged 18 years or over who is or may be in need of community services because of mental or other illness, disability or age, and who is, or may be, unable to take care of themselves against significant harm or serious exploitation.


       



      Abuse is a violation of an individual's human and civil rights and may consist of a single act or repeated actions. It may be physical, sexual, financial, psychological or institutional, or may relate to neglect or discrimination.




      If you have concerns that a vulnerable adult is being abused:


       



      • Call us on the adult social care number: 0300 123 4042

      • If there is a danger to life, a risk of injury or a crime is taking place, call the Police by dialling 999.

      • If the vulnerable adult is living in a registered care home or receiving domiciliary (home) care services, you can contact the Care Quality Commission (CQC) on 03000 616 161

      • Alternatively if you are seeing a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse, you can share your concerns with them. They have responsibilities under the county's adult protection procedure and can advise you about what to do next.



        Useful Links:


         http://m.hertsdirect.org/services/healthsoc/supportforadults/worriedabout/vulnadult/HSAB/




         






         
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